Find out why the lock or latch is sticking
When a deadbolt turns smoothly with the door open but binds when the door is shut, the fit at the frame may need attention. If the key catches with the door open too, describe where it stops and whether a spare key behaves the same way.
Share how long the problem has been happening and whether the handle or lock has become loose. Knowing if the door can still be secured helps us understand the situation when you call. We can discuss repair and replacement based on the condition of the hardware.
Door Lock Repair FAQ
Can a broken door lock be repaired?
A loose fitting or latch problem may be repairable. Worn or broken internal parts can require replacement. Tell us what failed and whether you can still secure the door.
Why does my lock work with the door open but stick when it’s closed?
The latch or bolt may be out of alignment with the frame. Tell us whether the door also rubs or needs to be pushed to close so we can check the hardware and the fit.
What if the door is stuck shut?
Say whether anyone is locked out or whether the door is open and failing to latch. We will ask about the door and discuss the appropriate next step.

